Frequently Asked Questions
How do I place an order?
Placing an order is easy...
Find your perfect pair of shades or frames then add to cart, or to make your purchase journey even easier, select 'buy it now'. Then all that's left is to select your payment method, pay and you will receive a confirmation email. Then sit back, relax and await your delivery, whilst we work to post your new designer item(s)- we hope you love them!
Are the products genuine?
We get it. Amazing prices for world famous brands and you question how they can possibly be genuine?
Our answer is always the same. Yes, we only sell genuine items with 100% authenticity.
Over the past 14 years we have built strong relationships with our suppliers and only ever buy from authorised sellers, so we know they come straight from the brands themselves.
Together with our experience and purchasing power, we are able to get the latest trends at the best price. Also, as we are not on the high street our overheads are lower, meaning we don't need to inflate our prices to cover bills like other stores do.
Check out our independent reviews left by our customers and hear what they have to say about our products and service.
How do I change my order?
If you haven't ever entered the wrong delivery address or ordered the wrong size, you must be new to e-commerce...
To make a change, simply email the team at firstname.lastname@example.org and we will sort the rest.
How can I tell which glasses suit me?
Similar to a size guide when buying clothes, we have a Face Shape Guide; an easy way to determine which shades and frames may suit your face shape (or play it safe and stick to a style you have worn before...)